Refunds / Discounts

When will I get my money back?
Your money will be credited within 3-7 working days from the time we receive the returned product in our warehouse. Service charge of payment gateway will be deducted.

Will I get cash or will I get some sort of store credit/points etc..
We will refund prepaid orders to the source of the payment. In case of COD all refunds will be made thru NEFT.
We will NOT be able to process refunds in the form of bank cheques or demand drafts.

Its been almost a week since I requested for a refund. I’ve still not seen it hit my bank account?
This would happen either because your product has not reached our warehouse or your bank account details were incorrect. In either scenario please contact us immediately.
We completely understand your anxiousness and we want you to transact with us again, so we will do our best in ensuring your money reaches you.

I don’t have a bank account and I want the refund money by cheque. How and when can I get it?
We don’t process refunds in form of cheque or DD. Please provide a friends or family members bank account for us to process the refund.

The bank where I want my money returned is not there in your list of banks. How do I get it added?
Call us and we will help you out.

Can I use multiple coupons and offers at once?
No you cannot. You can only use a coupon or an offer at a time.

SHIPPING CHARGES

Why do you charge for shipping?
For lower order values, it becomes infeasible for us to provide free shipping. Hence we had set our order value limit for free shipping at 600 Rs. However, basis your feedback, given that we have multiple products available at 599 Rs, we have reset the free shipping policy to an order value of 599 Rs. and above.

Are there any hidden charges?
Our MRP includes all other charges and taxes except for shipping and handling which is charged separately if the order value is less than Rs 599. In case you are charged any other charges over and above the invoice value please contact us immediately and we will rectify it.

Is the shipping charge refundable?
Shipping charge (which is charged if the order value is less than Rs. 599) is refundable only if the order is canceled before the order is shipped.

Is there any condition for applying coupon code ?
Yes, if after applying the coupon code the order value goes below 599 Rs. than you need to pay additional 100 Rs.as shipping charge .Please make your choice accordingly.

PAYMENT MECHANISMS

How can I pay?
You can pay by credit/debit card, net banking or cash on delivery.

Can I use my credit card which was issued in another country?
We don’t support credit cards issued by an issuer outside India.

My card/account was charged, but I encountered an error after that. Now is my money gone?
Firstly, please note that this is a rare occurrence. But in case it happens, you’ll receive an email which would confirm if your payment has been taken. We ensure that the refund process will start within 4 hours however it might take a week for the amount to get credited in your account depending on the time taken by the bank. Please feel free to call us in case of any further clarifications. Rest assured, we will chase it down and ensure that you get your money back.

What is this billing address and why do you need it?
We do not need your billing address but the card issuing banks do. They need this information to fight credit-card fraud. So please do your bit to help and provide us this information and we’ll pass it on to the banks.

Do you store my credit card information?
Let us be VERY CLEAR here – we DO NOT store credit card information. All the information is passed to the banks thru secure connections.

Are my transactions safe on your site?
Yes they are. We are PCI compliant and use military grade encryption to communicate your information with the banks.

Can we pay through Paypal?
We do not support paypal or credit cards issued outside India.

Can I use AMEX card?
We do not support AMEX or JCB cards yet