Order / Tracking

How do I place my order with Clytius?
Login with your details, add items as per the required sizes into your shopping cart and checkout securely to payment once done.

How can I modify my order once the order is placed?
Cancel and place the order again with the new items in cart. Please make sure to do this before the order is shipped!

Is my order confirmed?
Please check your email you will receive an order confirmation email if your order is confirmed. You can also check your order status in “My Orders” by signing in with your email address.

When will you ship my stuff?
We normally ship-out all orders within one working day.

Is there any minimum purchase criteria?
Yes, to place an order you should buy for at-least Rs. 100.

When will I have my order delivered to me?
Transit and delivery time may vary depending on your location. Your expected delivery date will be marked in the order confirmation email and in the order details in the “My Account” section.

Can I have my stuff delivered on a particular day?
We’ll certainly try, but we don’t promise

My order is delayed. Where is it?
It is on its way. To check the latest status, please check the order details in the “My accounts page. There is a tracking link available. We also send you an “Order Shipped” email which also happens to contain a tracking link.
If you don’t find it and are really anxious, do send us an email at [email protected] and we’ll let you know where your order is.

Can I have my order gift-wrapped?
If its not shipped out yet, you can give a request for gift wrap and we’ll see what we can do about it.

Haven’t received everything I was expecting. What do I do?
First, we are sorry about that.
Second, we’ll set that right on priority. Please email us or call us immediately and we will help you out with the cancellation.

I am gifting, so I don’t want the package to carry an invoice/amount. How do we do this now?
Sorry, due to Government regulations we will be unable to do this.

I want to place a bulk order. What extra discount can I get?
Our prices are already well under your regular mall retail prices. So we generally cant offer you a discount. But if your order is really large (we determine if its large enough), perhaps we can do a little something there.

I want a special logo on the product. Would you do that for me?
Sorry. We have not started this service just yet!

How to apply the coupon code?
Coupon can be applied in the checkout page. Just click on “Have a coupon?” link and apply the coupon.

I couldn’t see the link to apply coupon code. I will pay X amount less for the COD at the time of delivery.
You can apply ANY coupons that you might have ONLY while pacing the order. We don’t give any discount at the time of delivery.

My coupon code is not working, what should I do?
Please check the terms and conditions of the coupon. In general, if you are buying a discounted product, we don’t honor coupons on those.

Can this coupon code combined with the current offer?
You might want to check the terms and conditions of the coupon and the offer.

I want to change my delivery address.
Obviously, we cant change the delivery address once the order has been shipped. You can call us if its not shipped out yet and we will help you out.

I want to have my to-be-returned-product to get pick up at a different address from delivery address. Can I do that?
We pickup only from delivery address. In case the two places are nearby (we determine that), you can request the person who is picking up the item to pick it up from an alternate address. NOTE – we cant promise that this will work in all cases.

I chose the correct pin code but the city name selected is wrong.
Please click on the city box and we will show you the alternate cities. In the really rare case of your city not being present in this list please call us immediately.

I am going out of town, I want to change delivery date.
Please email us or call us. Again, this is one of those things where we will definitely try and do our best, but we don’t promise.

I won’t be available at home the whole day, ask delivery boy to call and attempt delivery.
In most cases our delivery boy will call before visiting you. Even if he misses you, we will try to deliver you the next day.

I have ordered for a special occasion, will I receive in next 1-2 days confirmed?
We cannot promise but we will try our best.

My pick up is pending, when I will receive my refund.
We can process your refund only after goods reach our warehouse. In case pick up is taking a lot of time you can always ship it back to us using a traceable courier service.

I am unable to track my order on your website. Which courier is this?
It might take 24-48 hours for tracking number to become active. But don’t worry your shipment is on the way and will reach on time.

You have shipped the product with X courier but I want it through Y courier.
We try to get your package to you as soon as possible so we have preferred shipping partners for each area. In case you want to change the courier you need to inform us before your order is shipped. Such special request can potentially cause a delay of 1 or more days in delivery of your order. Also, we will need a very good reason for this.

When I checkout the MRP of the product changes from displayed MRP on the catalog. Which is the correct MRP?
This should ideally never happen. If you ever see this MRP displayed on checkout is always the correct MRP. Please do inform us if this is ever the case.

The product doesn’t feel like genuine. I am not convinced.
We sell what we say and show. We make sure that all our products go thru a very strict quality check by independent agencies in addition to our own extensive quality control.

The product is not what I expected, the website shows a completely different image
Image quality and color can vary depending on screen resolution and colors. If you don’t like what you’ve received we will take it back, no questions asked.
For your refund to be processed the product should be in unwashed, unused condition with all the tags and labels intact.

I have received a damaged product, what should I do?
This rarely happens. But, please call us immediately and we will take it back, no questions asked.