Cancelletion / Exchanges

I want to cancel my order ASAP. What should I do?
Go to “My Account”, find your order and cancel it. Else call us or email us with instructions to do the same and we’ll do it for you. Your order cannot be canceled if it has been shipped and not yet been delivered to you.
For your refund to be processed the product should be in unwashed, unused condition with all the tags and labels intact.

Will I get my money back?
If you cancel before your order has been shipped you will get your money back within 3-7 working days. If you cancel after your order has been delivered, you have to send the product back to us via any third party courier and you will get your money back 3-7 days after we receive back the canceled products in our warehouse, shipping charges, payment gateway service charges will be yours.

What do I need to do to ensure that I get my refund back?
Please follow the instructions in the cancellation email. You need to send the products in original packing with the invoice or order details. If you paid thru COD please provide your back account details asap. We do NOT process any refunds in form of cheque or demand draft. For your refund to be processed the product should be in unwashed, unused condition with all the tags and labels intact.

Who pays for the shipping if I send the item back?
Currently at this time customer have to pay for the return shipping charges.

I like the product I bought. But, I saw a new one and I want that one now. Can I exchange?
No, but you can return your order and place a new one.

If I need to send you back the item, where should I send it?
For return address, please refer the email notification we’ll send you when you will cancel the order.
The T&C says I can’t cancel because I purchased the product during a sale and the sale conditions were such.

How do I go around this?
Since we pass on additional benefits to you during sale to our customers it becomes highly uneconomical for us to entertain returns. If there is a problem with the size or manufacturing defect we will be happy to replace provided a replacement is available.

I know its been more than 30 days since I bought this item. But its defective and I want to return it. Can I?
Sure you can. In such cases we encourage you to send us a photograph of the defect, based on this if we feel that this is a manufacturing defect we will be happy to take the return and process full refund. No one likes to have the short end of the stick and we play fair always.

I want to return only one of the items that I bought as part of this order. Can I?
Yes you can please go ahead and email us or call us and we will help you.
For your refund to be processed the product should be in unwashed, unused condition with all the tags and labels intact.